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Software It might be a situation when you feel that reseller across the street being so nice in initial sales cycle and implementation phase doesnt want to provide service anymore. And the reason is simple as you decided not to pay for annual enhancement contract with SAP Is it the end of the story for you? Probably not as these people are looking to the future and pursue new software sales but there are firms helping SAP B1 customers on the secondary market At this time of February 2012 current version is 8.82 but it is just the matter of time that it will be discontinued Q. Do you provide local service? A. Yes, in Atlanta, Chicagoland and Southwest Michigan Q. If we are in the countryside then is service still available? A. Yes via web sessions, remote desktop connections, Gotomypc and similar technologies. If you are ready to cover travel expenses we will ship consultant to your office. We would like to mention that our clients are dispersed proportionally across the United States so the quality of remote support is pretty decent Q. Could you move application from old crashed server to the new one? A. We are working on the solution with SAP. The problem is in the fact that license key is coded on server motherboard MAC so our recommendation is to recover old server by replacing crashed parts typically RAM, Hard Drive, Power Supply or Ethernet card Q. In the future do we still have an option to update to the current release? A. Yes, we use the method where you are shipping your DB backup to our laboratory where we have all the required intermediate versions required for multistep update process. Of course you will have access to new release license key as soon as you settle your relations with SAP where we could be your broker Q. We have custom integration with our external Database. Could you help us with modification? A. Yes, consulting organization serving nationwide market is typically technology savvy. We have consultants cross trained in functional consulting and such technologies as SQL Stored Procedures, Crystal Reports, Software Development Kit programming in Microsoft Visual Studio C# and VB Q. We are reasonably small firm but we have international subsidiary in Campinas Brazil where we also have old version of SAP BO. Could you help us with Brazilian localization and consolidated financial reporting? A. We understand and respect the situation. In fact we are fueling our services by tight partnership with consulting practices in South America. We have Brazilian Portuguese speaking consultants and programmers in our Sap Paulo office. We also have Spanish, Russian and Chinese speaking project managers Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). [email protected] We have local presence in Chicagoland, Southern California, Atlanta, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. We feature our expertise is in International Business. We provide second opinion in SB1 data migration, customization and reporting About the Author: Andrew Karasev is SAP Business One Consultant and Great Plains Certified Master, MVP, [email protected] 1-866-304-3265, 1-269-605-4904. He is also the initiator of eFaru project and founder of Alba Spectrum information space. By the nature of our service we are helping customers USA, Canada nationwide and internationally with consulting force speaking in English, Russian, Spanish and Brazilian Portuguese Article Published On: – Software 相关的主题文章: